PERSONAL DATA POLICY FOR VIDEOLINK

1. GENERAL

1.1

This Privacy Policy (“Personal Data Policy”) describes how Videolink (“Videolink”, “us”, “our”, “vi”) collects and processes information about you.

 

1.2

The personal data policy applies to personal information that you provide to us in connection with you being in contact with Videolink as a customer or business partner. This may be the case, for example, if you purchase a subscription from Videolink, contact Videolink Customer Service, or when you use Videolink's website, www.videolink.dk (“videolink.dk”).

 

1.3

Videolink ApS is data responsible for your personal information. All inquiries to Videolink can be made via the contact information listed under pkt. 6.

2.WHAT PERSONAL INFORMATION DO WE COLLECT, FOR WHAT PURPOSES AND LEGAL BASIS FOR THE PROCESSING

 

2.1

When you visit Videolink.dk, we automatically process information about you and your use of Videolink.dk. This information will typically be the type of browser you are using, your IP address, including your network location, and information about your computer. In addition, finds Videolink Cookiepolitik anvendelse, når du bruger videolink.dk.

 

2.1.1

The purpose is to optimize the user experience and Videolink.dk's function, to generate useful and accurate statistics, to answer your questions on our chat function and on the basis of the information we receive from you through your use of Videolink.dk to conduct personalized marketing, including retargeting via eg. Facebook and Google, and if you have consented to marketing cookies.

 

2.1.2

The legal basis for the processing is your consent to our use of cookies and Article 6 (1) of the Data Protection Regulation. 1, letter a, your consent to chat with our online materialists and Article 9, para. Of the Data Protection Regulation. 2 liters a and art. 6 pieces. 1, letter a, as well as our legitimate interest in improving our website and being as relevant in our marketing as possible, cf. Art. 6 pieces. 1 liter f.

 

2.2

When you purchase a product or communicate with us regarding our products, we collect the information you provide yourself. This can be name, address, e-mail address, telephone number, method of payment, information about which products you buy and possibly have returned, information about inquiries and complaints, delivery requests, as well as information about the IP address from which the order was made, if the order takes place on videolink.dk.

 

2.2.1

The purpose is that we can deliver the products you have ordered and otherwise fulfill our agreement with you, including to be able to manage your rights to return and advertise, and to be able to contact you if necessary regarding relevant information about the product, you have bought. We may also process information about your purchases to comply with legal requirements, including regarding product withdrawals, bookkeeping and accounting. When purchasing on videolink.dk, the IP address is collected for the purpose of safeguarding our interest in being able to prevent fraud.

 

2.2.2

The legal basis for the processing is Article 6 (1) of the Data Protection Regulation. 1, letter b and our mutual agreement to purchase from Videolink, letter c and our legal obligation to comply with legal requirements on withdrawals and bookkeeping and letter f and our legitimate interest in preventing fraud.

 

3. YOUR RIGHTS

3.1

In order to create transparency regarding the processing of your information, we, as the data controller, must inform you of your rights.

 

3.2

The right of access

3.2.1

You are at all times entitled to request information from us about, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal information and recipients of information there may be. may be, as well as information on where the information comes from.

 

3.2.2

You have the right to receive a copy of the personal data that we process about you. If you would like a copy of your personal information, please send a written request to support@videolink.dk. Du vil blive bedt om at dokumentere, at du er den du giver dig ud for at være.

 

3.3

The right to rectification

3.3.1

You have the right to have incorrect personal information about yourself corrected by us. If you become aware that there are errors in the information that we have registered about you, you are encouraged to contact us in writing so that the information can be corrected. You will be asked to document that you are who you pretend to be.

 

3.4

The right to delete

3.4.1

In certain cases, you have the right to have all or some of your personal data deleted by us, eg if you revoke your consent and we do not have another legal basis to continue the processing. To the extent that continued processing of your information is necessary, eg for us to comply with our legal obligations, or for legal claims to be established, asserted or defended, we are not obliged to delete your personal information. You will be asked to document that you are who you pretend to be.

 

3.5

The right to limit the treatment to storage

3.5.1

In certain cases, you have the right to limit the processing of your personal data to only storage, eg if you believe that the information we process about you is incorrect.  

 

3.6

The right to data portability

3.6.1

In certain cases, you have the right to have personal information that you have provided to us provided in a structured, commonly used and machine-readable format and have the right to transfer this information to another data controller.

 

3.7

The right to object

3.7.1

You have the right at any time to object to our processing of your personal data, with a view to direct marketing, including the profiling carried out in order to target our direct marketing, as this processing is done on the basis of your consent and / or our legitimate interests, cf. points 2.1, 2.3, 2.4 and 2.6. If you do not want us to use your personal information for direct marketing and profiling, you must also delete your cookies, as mentioned in section 3.1 below.

 

3.8

The right to withdraw consent

3.8.1

You have the right at any time to revoke a consent you have given us for a given processing of personal data. If you wish to revoke a consent, please contact support@videolink.dk. 

 

3.9

The right to complain

3.9.1

You have the right at any time to lodge a complaint with the Danish Data Protection Agency about our processing of your personal data. Complaints can be submitted by email to dt@datatilsynet.dk or by phone +45 33 19 32 00.

 

4. DELETE OF PERSONAL DATA

4.1

Information collected about your use of videolink.dk in accordance with pkt. 2.1, shall be deleted in accordance with the rules of Videolink Cookiepolitik. The cookies that Videolink itself provides are deleted no later than one year after you last visited the site, while third-party cookies have varying expiration dates. The individual expiration deadlines are listed in Videolink's Cookie Policy, where you can also read more about how you can delete your cookies when you wish. 

 

4.2

Information collected in connection with your purchases and inquiries to video link in connection with this, cf. pkt. 2.2, will in principle be deleted a little over 2 years after your purchase, when the right to complain about the item has expired. However, information can be stored for a longer period of time if we have a legitimate need for longer storage, eg if it is necessary for legal claims to be established, asserted or defended, or if storage is necessary for us to meet legal requirements. Information on the return of goods is stored for up to 4 years after the end of the year in which the return was made in accordance with invoice requirements and accounting legislation.

 

4.6

Information you provide on video link profiles on Social Media, cf. section 2.6, will in principle remain on these profiles as part of the page's history, unless you delete them. 

 

4.7

Information that originates from a collaborative relationship, cf. section 2.7, is stored as long as it is relevant in relation to the existing or potential collaborative relationship and in a subsequent period, as long as it is necessary for a video link to be able to document the relationship.

 

5. SECURITY

5.1

We have implemented appropriate technical and organizational security measures against the accidental or unlawful destruction, loss, alteration or deterioration of personal data and against the disclosure or misuse of unauthorized persons.

 

5.2

Only employees who have a real need to access your personal information in order to carry out their work have access to the information. These employees are instructed in how personal data is handled properly.

 

6. CONTACT INFORMATION

6.1

Videolink ApS, cvr. no. 42221023 er data controller for the personal data collected by Videolink.

 

6.2

If you have any questions or comments about this Personal Data Policy or would like to make use of one or more of your rights described in section 3, you can contact:

Videolink ApS
Madsbjergparken 44
8270 Højbjerg

Tel. no .: +45 7734 7055
E-mail: support@Videolink.dk.

 

7. CHANGES IN PERSONAL DATA POLICY

 

7.1

This Personal Data Policy is continuously updated. The current version is the one that can be found here at videolink.dk at any time.

 

8. VERSIONS

8.1

This is version 1 of the Videolink personal data policy dated November 13, 2021.